Pit Stop: The Most Important Person
When I was in high school, I worked as a cashier at a convenience store. I was seventeen and the typical “thought-I-knew-everything-but-did-not-know-everything” kind of kid. One morning, I was stocking the shelves in an aisle when a customer started talking to me. Toward the end of the conversation, she accidentally dropped the coffee she was holding. Frazzled and embarrassed, she apologized and started to pull out her wallet. “I’ll go get a mop after I ring you up, ma’am, and the floor will be fine.” My boss, who was in the same aisle taking inventory, came over and said something that—to this day—I will never forget. “Oh, Carol, you don’t have to pay for this. Accidents happen, and we love our customers. So go grab another cup of coffee, and don’t worry about anything.” “Thank you so much, Terry. I appreciate it so much. Your kindness is the reason why I shop here.” I was confused. What? Did my boss give her free coffee? (Of course, these were the thoughts of a naive teenager at the time. I’m much wiser now.) The woman proceeded to fill up another cup of coffee, smiled as she walked past us, and was on…
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