Ask the Bartender: Is It OK To Provide WordPress Admin Credentials to Plugin Support Staff?
No. Nada. Nah. Nope. That’s a negative. Under no circumstances. My mama didn’t raise no fool. Heck naw. Not on your life. And, the other thousands of ways to tell anyone asking for site credentials to bugger off, even plugin support staff of a “trusted” WordPress development company. That is my way of saying that I do not trust anyone. Neither should you. However, there are cases where it is necessary to provide admin permissions to a plugin’s support staff. Today’s installment of the Ask the Bartender series comes courtesy of a reader named Niko. Because the entire text is over 1,000 words, I will simply link to the transcript via a .txt file for those who want to read it in full. Here in the post, I will stick to the vital bits. Or at least the parts that I want to address. One of Niko’s Facebook group members kicked the discussion off. ‘Is it okay to send FTP details for a plugin developer to troubleshoot the issue we are having with WooCommerce. We have already provided WordPress Admin credentials.’This is pretty normal practice in the WordPress world, right? Plugin developers helping out on issues, and if they can’t…
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