Should WordPress.org Support Threads Auto-Close After 6 Months?
WordPress.org’s support forums are a vital resource and communication tool for users supporting their own sites and developers extending the software. Visiting the forums often means users have gotten stuck somehow and need to have a successful support experience in order to continue on their WordPress journeys. They are looking for help deciphering the meaning of error messages, migrating sites, debugging their sites after an update, and many other common struggles of self-hosting. A ticket on Meta trac, which was opened three weeks ago, proposes that WordPress.org remove auto-closure from support forum threads and instead add a warning that the thread is old. Threads currently auto-close six months after last reply, unless manually closed sooner than that. Amber Hinds, plugin author and CEO of Equalize Digital, made a case for instances where it is necessary to respond to an old thread: As a plugin dev, we forgot to subscribe to a plugin’s forum and only saw support threads many months later. Currently, there is no way to provide assistance on these threads. If a user requests a feature that is not currently available and you release it many months later, it would be nice to update their support request and…
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