Tuesday Training: How to run a successful Help Desk meetup
If there is a question you would like to see answered or a topic you would like to see discussed, please share it in the comments or email support@wordcamp.org with the subject line “Tuesday Trainings”. Now onto this week’s topic! One of the most popular meetup formats is the Help Desk. A good Help Desk is a huge draw for any local meetup. If you are looking to grow your group, I encourage you to schedule one. They are also quite easy to set up. All you need is a space with reliable wifi and a few folks with some expertise! Running a successful Help Desk, however, can be quite challenging, especially when you draw lots and lots of people. As someone that has run lots of Help Desks (and made lots of mistakes), let me share a few pointers to help you be successful. Introduce the Helpers If you skip this step, you will have a free-for-all on your hands. I start every Help Desk meetup asking everyone who wants to be a helper to stand up, introduce themself, and tell the group what they can do to help others. I also mention that to be a helper does not require…
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