Community Team Engagement Program Supporter Survey 2023
In the past months, we’ve asked to the Program Supporters and Managers of the Global Community Team how they feel about their contribution to the team. By raising awareness among the team about the challenges that we are currently facing, we hoped to identify possible solutions to increase satisfaction, engagement and contribution. Goal of the Analysis Identify recurrent challenges that prevent Program Supporters and Managers from proactively performing team’s tasks to empower contributors and improve team members’ experience. The Process The survey was directed only to the Program Supporters and Managers The questions focused on the most recurrent tasks performed by the Community Team: HelpScout triage, event application vetting, and event orientation We received 30 responses We asked ourselves close and open-ended questions @peiraisotta collected and analyzed the responses To analyze the open-ended questions, I experimented using Chat GPT first to find most recurrent trends, and then double checking myself The findings Time availability is the biggest challenge A poor onboarding experience translates into lack of confidence and challenges to proactive contribution Most of the team would benefit from working in smaller task-oriented groups Many team members want to improve their leadership and project management skills Possible Solutions → Define…
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